Camera Service Request

Camera Service

Camera Service Request

To request service on a camera please use the following form.

Camera Service Request

UCCS Security Camera Quick Reference

To request maintenance or repair of an existing camera please complete and click submit. If for any reason you have a question that is not answered on this page feel free to send your query to

To request assistance for software issues related to the operation of the security cameras please submit your request to

To begin the process of obtaining cameras for your area please submit your request form to Carlos Garcia, the Associate Vice Chancellor for Student Success and Auxiliaries at




UCCS’s goal is to provide for a safe and secure environment in order to fulfill its academic mission to the UCCS community. In order to do so, it is necessary to provide surveillance via security cameras around the campus. This administrative procedure provides the framework for where, when, and how security cameras can be deployed across the UCCS campus and the properties under its control. This administrative procedure does not include temporary covert operations conducted by the UCCS Department of Public Safety or other law enforcement agencies working with the UCCS Department of Public Safety, or cameras not for surveillance purposes and are used only for clinical observation or used strictly for educational purposes.


1. UCCS respects the privacy of its employees, students and guests. Thus, in general, security cameras and other surveillance devices may not be placed in areas where an individual has a reasonable expectation of privacy. These areas include, but are not limited to:

a. Restrooms;

b. Locker rooms;

c. All residential areas;

d. Academic classrooms; or

e. Individual offices (with the exception of areas where cash or cash equivalents are collected and counted, or where inventoried items are displayed and/or stored).

2. Security cameras and other surveillance devices may only be placed in public areas, such as:

a. Open corridors;

b. Building entrances and exits;

c. Exit stairwells;

d. Public lounges;

e. Public waiting areas;

f. Parking lots and parking garages;

g. Campus streets;

h. Open recreation fields;

i. Public exercise areas (gymnasiums, workout rooms, etc.);

j. Areas where cash or cash equivalents are collected and counted;

k. Program specific areas approved by the program’s Director;

l. Meeting rooms or other assembly areas during specific public events;

m. Storage rooms, closets and warehouses; or

n. Areas deemed necessary as a means of public safety.

3. Security cameras will record video only and will not record audio (only in special circumstances, may security cameras that also record audio be considered and approved). Security cameras on campus may be monitored or unmonitored.


1. General Funded Areas.

a. Security cameras for areas that are funded by the general fund will have approved security cameras funded by the campus general fund as determined by the Vice Chancellor for Administration and Finance (VCAF).

2. Auxiliary Funded Areas.

a. Auxiliary units are responsible for the entire cost of any security camera(s) out of the unit’s auxiliary budget.

3. An annual maintenance and data storage cost will be charged to departments owning and operating cameras (see Financial Attachment A).

a. The annual maintenance and data storage fees will be reviewed and adjusted annual by the Security Cameras Advisory Committee for final review and approval by the VCAF.


Security cameras must be kept in proper working order. Security cameras that are not functioning must be either repaired or replaced within a reasonable timeline as stated below or must be disconnected and removed.

1. Maintenance and Operations

a. For areas deemed to be primarily for public safety, security cameras downtime may not be longer than three (3) business days from the day of discovery.

b. For areas not deemed to be primarily for public safety concern security cameras downtime may not be longer than ten (10) business days after discovery.

c. Non-functioning security cameras must be reported immediately upon discovery to the UCCS Department of Public Safety.

2. Signage.

a. Approved signage, as determined by the Security Camera Advisory Committee, may be required indicating to the public that the location is under video surveillance.

b. The department owning the security camera will be responsible for the cost of the signage.

3. Use of recordings.

a. Security camera recordings shall be used for the purposes of enhancing public safety, discouraging theft, and other criminal activities, and investigating incidents.

b. The University may use security camera recordings in support of disciplinary proceedings against employees and/or students, or in a civil suit or other proceedings involving person(s) whose activities are shown on the recording and related to the proceedings.

4. Security camera liaisons.

a. The unit operating security camera(s) must designated a security camera liaison, and provide that individual’s name and contact information to the UCCS Department of Public Safety.

b. Security camera liaisons are responsible for inspecting security camera functionality within their units and are responsible for reporting non-functioning cameras to the UCCS Department of Public Safety pursuant to these procedures.

c. Security camera liaisons are responsible for coordinating the repair, replacement, or removal of the security camera with the UCCS Department of Public Safety and the approved contracted vendor/provider.

5. Connectivity and Management.

a. The UCCS Department of Public Safety shall manage the security camera system.

b. All security cameras must adhere to campus standards and specifications and must be tied into the computer server(s) managed by the UCCS Department of Public Safety.

c. Security camera standards:

i. Must be video recording only and not be set up to record audio (unless specifically approved for audio recording)

ii. Must be capable of running continuously without manual prompting

iii. Must be physically or wireless tied into the UCCS Department of Public Safety security camera monitoring system

iv. Cameras must be a minimum of 1 mega pixel capable

v. Other technical specifications as may be required to tie into the UCCS Department of Public Safety camera monitoring system.

d. The UCCS Department of Public Safety will conduct a weekly audit of security cameras and provide the operational status of each camera to the security camera departmental liaisons.


1. Security Camera Advisory Committee.

a. A Security Camera Advisory Committee shall be appointed by the VCAF and chaired by the AVCSS. The Security Camera Advisory Committee shall consist of, or their delegates (see Advisory Committee Attachment B):

b. Security camera standards will be created and updated by the Security Cameras Advisory Committee and reviewed for approval by the VCAF.

2. Requesting security cameras.

a. A unit requesting a security camera must file a written request on an approved form to the chair of the Security Camera Advisory Committee no less than 60 calendar days prior to the desired purchase date.

b. The Security Cameras Advisory Committee shall review all security camera purchase and installation requests and submit their recommendations, including any required signage, for approval to the VCAF.

c. The VCAF shall have final authority to grant or deny a unit’s request for a security camera.


1. Security cameras are electronic devices that record video (and under special circumstances audio) of what is occurring within the range of the camera lens (and/or microphone).

2. Server is the computer that is used to run the software necessary for the security camera system to operate. The server also captures and stores video data produced by the security cameras.

3. Auxiliary funded areas are campus units that are primarily funded through self-generated revenues through the sales of good and services, or by Student Fees.

4. General funded areas are those primarily funded by the campus General Fund.

5. Department of Public Safety encompasses the University Police Department.